Ssssh, I'm hunting customers

    Scott is a random TRIM customer in Canada, who a couple of us found by having technorati watch lists for the name of our product. I have a policy of subscribing to blogs of users when I find them. It's been educational reading Scott's blog -- not just for us developers, but for the company as a whole working through how to deal with customers having a much more public voice for their thoughts.

    Scott mentions that now TOWER machines are about a third of his subscribers... Let's work out who those people are for a second:

    • Liferea: that one's easy. It's my Thinkpad R51 running Debian Unstable. As an introduction, I'm a senior software engineer in the research and development section of TOWER, and am currently in charge of the TRIM Connectivity Toolkit development.
    • Sharpreader: that will be Little Headed Simon, who is a developer on the TRIM Connectivity Toolkit project. Oh, Simon also prefers the moniker "Normal headed Simon", but that doesn't have the same ring to me.
    • Newsfire: will be Lindsay on her Macintoy (which appears not to have broken Apple like me, not that I'm ranting about Apple service at the moment or anything). Lindsay basically runs our marketing section's day to day operations, but leaves the company tomorrow.
    • And Onfolio: is Gordon, the project manager on the TRIM Context ICE web product team. And apparently Grant, our lead DBA as well.


    Hi Scott.

    Tags for this post: work customer blog
    Related posts: On customer support; On customer service

posted at: 16:42 | path: /work | permanent link to this entry