09:14: In the US, online chat systems on corporate web sites are really common. Recently Consumerist covered a story in which one of these chat sessions resulted in the chat agent asking a customer if they were "Nucking Futs". Interestingly, the outsourced company that provides the live chat people noticed the consumerist post and fired the person responsible. That's interesting for two reasons -- lots of companies now appear to be reading consumerist; and all the employees of the outsourcer appear in chat as Jessica. In this case "Jessica" was a man!
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posted at: 02:14 | path: /blather | permanent link to this entry